Your business depends on your IT systems. That’s why it’s so important to find an IT partner that you can trust. Technical Action Group wants to be that IT partner for you. So why choose us?
Quick Response Time
Our emergency response time is 30 minutes or less guaranteed with our Complete Care Program! A live person will answer your call, or you can enter a service ticket yourself, online, with our streamlined service ticket system. We can log in to your PC or server remotely and resolve over 95% of issues without the wait for a technician to travel to your location.
A respected leader in the community and the IT industry, Technical Action Group has been around since 2003. We’re proud of the large number of long-term clients who continue to put their trust in us, year after year.
We won’t be sending out warm bodies to train on your dime! We hire only seasoned, professional technicians with at least 5-15 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology.
We Support PC and MAC
While most IT companies specialize in Microsoft systems and support MAC computers as an afterthought, we’ve spent the last 5 years successfully supporting the MAC OS. We’ve invested time to acquire the necessary expertise and work well with clients who operate in mixed environments of MACs and PCs or who use MACs exclusively.
We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company, and your business goals.
In recent years Technical Action Group has expanded their focus to helping businesses leverage their technology to improve efficiency and increase their profit margin. With the introduction of CIO services, Technical Action Group have added strategic principles into their approach. Through personalized Technology Roadmaps , regularly scheduled IT Reviews and strategic planning, Technical Action Group show business owners how to use their technology to get a leg up on competitors, continue to grow their business, and truly thrive in their industry.
We handle every aspect of your IT infrastructure, including:
- Hardware and software management and procurement
- Vendor relationships for:
- internet connectivity
- business applications
- maintenance renewals
- and more
- Any other related technology needs
In short, we focus on your IT, so you can focus on your business!
With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than simply putting out fires.
Comprehensive Project Management
We have extensive experiencing managing all types of complex projects. We handle every detail and coordinate all vendors, to complete every project on time and on budget.
No Geek Speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what we’re doing and why so that you understand completely.
100% Satisfaction Guarantee
We want you to be completely satisfied with our services. If for any reason you aren’t happy with us after 90 days, we’ll refund every penny of the professional service fees you’ve paid. No hassles, no problems.
We Drink Our Own Kool-Aid
As a security focused managed IT service and support company, we make recommendations in everything we do whether it’s as simple as resetting your password, or upgrading your entire network, with security first and foremost in mind.
In our own operations, we practice what we preach by instituting best practices within our service delivery tools and systems to ensure that our access to client systems is properly protected.
At Technical Action Group, keeping your network secure is our number one priority. But, cybersecurity is a team effort. It won’t matter how many safeguards we put in place if your employees, or even you, accidentally invite a hacker, virus or data breach into your organization.
That’s why we provide a free Cybersecurity Education program for all members of your team, at no charge.