A cloud phone system / VoIP offers functionality that many small businesses overlook. Make sure you reap the rewards of partnering with the right Cloud phone provider.
Advantages abound in using a cloud phone system yet a lot of small businesses overlook some of the service’s most valuable features. While they all have the typical features such as call waiting, voicemail, toll free numbers, call forwarding, and ability to operate the system remotely, you'll find a host of other features that can help your small business, with the right provider, and the right guidance from a skilled Toronto IT services provider (like US!) who have relationships with the most reputable cloud phone providers.
It's very straightforward adding and changing users, assigning phones, and managing staff extensions and groups. All this can be done from your staff’s own computers and smartphones from anywhere at any time. With easy self-administration, you remove the need to pay your IT support or phone technician to make changes.
Employees Can Use Their Personal Phones
For a lot of businesses today, allowing employees to bring their own mobile devices to work is not only a convenience, but a financial necessity. Your staff don’t want to lug around 2 phones – 1 for work and one for personal. Yet the security risk in allowing personal mobile devices into your company operations is daunting.
A VoIP / cloud computing mobile app will integrate an employee’s mobile device into your business’ cloud phone system. With the mobile app, your employees can make company calls using your business phone number (not their personal number), check voicemail, send and receive faxes and text messages, and access your company directory. They can even initiate or join in on conference calls and meetings online. And because they are using their VoIP business number and not their personal number, they maintain a unified business identity.
A cloud phone system enables you to customize the phone system settings so that all callers have a pleasant and efficient experience contacting you, in a way that reflects your business.
No Tech-Savvy Required
You have complete control over your cloud phone system which can be managed by any computer or smart device across all office locations, and you don’t need to be tech-savvy to do it. The interface is extremely user-friendly with dropdown menus, check boxes and text fields.
Flexibility In Call Answering
A cloud phone solution gives your business the flexibility to route incoming calls for your company’s main phone number, or any employee’s extension and mailbox so that calls can be answered when anyone is out of the office.
Automatic Call Recording
Record incoming and outgoing phone calls for individual staff or entire departments. Easily play back recordings of calls at any time. Easily turn the feature off and back on at any time.
Convenience and Improved Productivity
Whether you are using your desk phone, the mobile app, or an IP phone (soft phone), you can show the status of your presence - available, busy, or on-hold.
Flip Calls Between Devices
Seamlessly move an ongoing call between your desk phone, mobile phone or softphone so you can duck out of the boardroom or office and continue your call if you need to leave.
Screen Incoming Calls
Have total control over who can call your company. You can accept calls from particular callers, block out specific phone numbers, and even send calls from certain numbers directly to voicemail.
Enjoy the flexibility of sharing one phone number across multiple phones, and answer calls from any phone.
Make announcements via desk phones to staff across all of your office locations.
Keep detailed records of calls and faxes (inbound and outbound). See the name of caller, caller name, phone number, or extension dialed, as well as the time, date, and duration of the call.
Get instant notifications for voice and fax messages via email, SMS, the desktop or mobile app.
Be alerted to the calls you have missed.
….call us today at 416-489-6312 to learn even more ways an innovative business Cloud phone solution can help your business.